Terms of Service

Terms of Service

By accessing and placing an order with Creative Threads, you confirm that you are agreeing to the terms below and that you agree to be bound by these terms and conditions.

All products displayed on this website are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any part of the Service without notice.

Custom and made-to-order items are produced specifically for your order and may not be available for return or cancellation once production has begun. See our Returns & Exchanges policy below for details.

Shipping Info

In-stock items typically ship within 1–2 business days of order confirmation. Custom and made-to-order drapery, bedding, and pillows generally ship within 4–6 weeks, depending on the product — estimated timing will be noted at checkout or confirmed by our team.

Once your order ships, you'll receive a confirmation email with tracking information. Shipping rates are calculated at checkout based on your order size and delivery location.

Orders with multiple items may ship separately as each piece becomes ready — we don't hold a full order to ship together unless requested.

Returns & Exchanges

To start a return, please contact our Customer Service team to request a Return Authorization (RA) Number. Returns sent without an RA number clearly marked on the package will be refused.

To request an RA number, call us at 770-449-1549 or email info@creativethreadsusa.com.

We accept returns for exchange or refund within 15 calendar days of delivery. At our sole discretion after 15 calendar days, we may offer an exchange or store credit only. Refunds are contingent upon inspection of the item(s) once received, and are issued to the original payment method within 5-7 business days after inspection is complete. Please include a copy of your original invoice or packing slip with the returned item.

Items must be unused, clean, in their original packaging, and in resalable condition. Items that have been laundered cannot be returned.

Swatches, fabric by the yard (cut fabric), and all SALE items are final sale and not eligible for return. The customer is responsible for all shipping costs if the seller is not at fault.

Privacy Policy

We collect personal information you provide when placing an order or contacting us — including your name, email, shipping address, and payment details — solely to process your order and communicate with you about it.

We do not sell or rent your personal information to third parties. Information may be shared with trusted service providers (such as payment processors and shipping carriers) only as needed to fulfill your order.

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.